Refund Eligibility:

• Refund requests must be submitted before the delivery of cover concepts or editing updates and are subject to a 10% processing fee.
• Refund requests made within 48–120 hours of initial delivery are eligible for a 33% refund, less a 10% fee.
• No refunds are granted after 120 hours or once final files are delivered.
• Refunds are not applicable to inactive orders after 30 days. Reactivation requires a project-based fee.
• No refunds after 48 hours for Book Publishing projects or after the Illustration is created for book packages.

• Processing Time: Refunds may take 25–30 business days.

• Valid Reasons: Refund requests must align with the project brief and feedback. Revisions will be provided if the requirements does not meet expectations.

• Exclusions: Refunds are void if the customer places similar orders with multiple agencies.

Submit refund requests through our support department.